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2018 — 2020

Fitness club CRM

Scheduling, loyalty, mobile interfaces and Trello.

Full-stack developer

The challenge

Connect scheduling, customers, loyalty and team workflows.

What I built

  • Developed scheduling and loyalty features.
  • Worked on mobile and Trello integration.

Results

  • Delivered scheduling, loyalty and mobile integration features.
Components & connections

Interfaces

  • Web interfaceCRM modules in the browser.
  • Mobile appMobile product workflows.

CRM modules

  • SchedulingFitness club scheduling module.
  • Customers & loyaltyCustomer and loyalty workflows.

Workflows

  • Task integrationConnecting operational tasks to the CRM.
  • TrelloTeam task management.
  1. Web interface→Schedulingschedule
  2. Web interface→Customers & loyaltycustomers
  3. Mobile app→Schedulingmobile access
  4. Scheduling→Task integrationtasks
  5. Task integration→Trellointegration

Engineering takeaway

Context

Scheduling, loyalty, a mobile interface and integration with task management.

  • Consistent web and mobile workflows.

Approach

Developed the CRM around everyday workflows for staff and customers.

  • Connect operational tasks to product workflows.

Lessons

  • An operational product requires alignment between its web interface, mobile application and the team’s actual processes.

Products, systems and ideas brought to life in working software.